Shipping policy

Shipping & Delivery Policy

Last Updated: October 5, 2026

At Direct Factory Shop, we are committed to providing a smooth and reliable shipping experience for our customers. We currently offer delivery to customers in the United States and Canada.

1. Shipping Destinations

We currently ship orders to:

United States
Canada

Shipping availability may vary depending on the product, destination, and applicable shipping restrictions.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Please allow 1–3 business days for order processing and preparation before your order is shipped.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, sales events, or holidays, processing may take additional time.

3. Delivery Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and carrier.

Once your order has been shipped, you will receive tracking information when available so you can monitor your shipment.

Please note that delivery estimates are not guaranteed. Delays may occur because of weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the shipping destination, order details, and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

5. Tracking Your Order

When tracking is available for your shipment, we will provide the tracking information by email or through the contact information provided with your order.

Please allow some time for tracking information to become active after the order has been shipped.

6. Canada Orders – Customs, Duties & Taxes

Orders shipped to Canada may be subject to applicable customs duties, taxes, brokerage fees, or other import charges.

These charges are determined by Canadian customs authorities and may vary depending on the product and destination.

Unless specifically stated at checkout, customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges associated with their order.

Direct Factory Shop does not control these charges and cannot guarantee the amount that may be assessed.

7. United States Orders

We ship to eligible addresses throughout the United States.

Certain remote locations, territories, or restricted addresses may have shipping limitations or additional charges. If a shipping issue occurs with your address, we will contact you using the information provided with your order.

8. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct and complete when placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address.

9. Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible.

For damaged packages, we recommend taking photographs of the package and the product and contacting us promptly so we can investigate the issue with the shipping carrier.

Once a package has been confirmed as delivered to the address provided at checkout, Direct Factory Shop may not be responsible for packages that are subsequently lost or stolen.

10. Delivery Delays

While we work with our shipping partners to deliver orders as quickly as possible, Direct Factory Shop is not responsible for delays caused by:

Severe weather
Natural disasters
Customs inspections or delays
Carrier disruptions
Public holidays
Incorrect or incomplete addresses
Other circumstances outside our reasonable control

11. Undeliverable or Refused Packages

If an order is returned to us because it was refused, not collected, or could not be delivered because of an incorrect address, the customer may be responsible for return shipping and any applicable additional shipping costs.

Any refund for an undeliverable order will be handled in accordance with our Refund Policy.